
FAQ
PRODUCT
We want you to get the best fit possible, so we have included size information in product details where relevant.
Click on item in question and its details will include availability. Availability will be either “In stock” or “Out of Stock”.
We regularly restock items. Please contact us and we will be able to inform you if and when it is available.
You will receive the information sheet on how to assemble the mask, maintenance, how to wear the mask, and precaution when wearing.
MAKING AN ORDER
It’s really easy. Click on the item you want, and ‘Add to cart’. Once all you want is in the cart, click on the cart icon on the top right, then ‘Checkout’. Just follow the instructions to fill in your billing and shipping details, and credit card details for payment. Review all the information you have entered and click on “Place order” to complete. An order confirmation will be displayed, and sent to your email address.
Upon completing your order, you will receive an email confirming that you have placed your order with us.
It is possible to cancel your order only if you contact us immediately after placing it. Once it is dispatched, we cannot cancel your order.
No, you can’t. We only accept online orders.
PAYMENT
We accept Mastercard, VISA, American Express.
SHIPPING & DELIVERY
RETURN & REFUND
It is possible to cancel your order only if you contact us immediately after placing it. Once it is dispatched, we cannot cancel your order.
We accept return and exchange/refund for faulty items. Please refer to our return policy for more details
If you think the item is eligible for return as per our return policy, please contact us. We will give you an instruction for return on a case-by-case basis.
All refunds will be processed via the original payment method.
We try to ship your order within 3 business days. We will send you a notification email with your tracking number once your item is dispatched.
We deliver with Australia Post.
Standard delivery usually takes 2 – 6 working days to Metro areas after we dispatch the order. Delivery may take a little longer to Regional areas.
Due to the increased impact of COVID-19, Australia Post is currently experiencing delivery delays. Please understand delays may occur.
Standard delivery is free for orders over $300. Any orders below $300 will incur a flat fee of $27.
Please contact us before you place an online order. We will consider what we can do for you. Please acknowledge that we may charge you an extra shipping fee.
Yes, we can. Orders can be delivered to residential and business addresses, parcel lockers, PO boxes and parcel collect locations. If you wish to have your order delivered to your workplace, a workplace/company name is required.
Yes. You’ll receive a notification email with your tracking number once your order has been dispatched. To find out where your parcel is, go to the website www.auspost.com.au/track and enter your tracking code.
After dispatch, we cannot change the delivery address. So please ensure that you have provided us with the correct delivery address.
However, you might be able to use MyPost to change your address or have it left it in a safe place. This is a free service provide by Australia Post. This is the responsibility of the customer.
If no one is at home and Australia Post can’t find a safe place to leave your item, they will leave written instructions on how you can collect your parcel from the nearest Post Office.
If you do not pick up your parcel in the required time, as stated on the card from Australia Post (usually 10 business days), your parcel will be sent back to us.
In this case, we will contact you and arrange redelivery. Please note that this may incur an extra shipping cost.
Sorry, but at this stage we only deliver to Australian addresses.